Support & Contact

Have a question about Tarot to GO, or is something not working? We’re here to help.

Contact

Send us a message and we’ll get back to you by email, usually within 1–2 business days.

We use your details only to answer your request. Your message is sent to us by email via our provider Resend. More in our privacy policy.

Prefer your own email app? Write to support@tarottogo.app.

Frequently asked questions

The camera does not recognize my cards. Make sure there is good lighting, place the cards separately without overlap, and hold the camera steady directly above the spread. Tarot to GO currently supports the Rider–Waite deck.

The app does not load or keeps crashing. Close the app completely and open it again. If that does not help, check the App Store for an available update and restart your device.

Restore purchases & subscriptions

Premium purchases are connected to your Apple Account. If Premium is missing after changing devices or reinstalling the app, open the Premium section in the app and tap “Restore purchases.” You can manage or cancel subscriptions in iOS Settings under your Apple Account.

Delete your account

You can permanently delete your account and all saved readings directly in the app: Profile settings → Delete account. This action cannot be undone.

Alternatively, email us from the address associated with your account at support@tarottogo.app with the subject “Delete account.”

Report a problem

To help us resolve the problem quickly, please include:

  • Your iPhone or iPad model (for example, iPhone 15)
  • Your iOS version (Settings → General → About)
  • Your Tarot to GO app version (at the bottom of Profile settings)
  • What you did, what happened, and what you expected to happen