Support & Contact

Email us at support@tarotgo.app. We usually reply within 1–2 business days.

The camera does not recognize my cards. Make sure there is good lighting, place the cards separately without overlap, and hold the camera steady directly above the spread. Tarot to GO currently supports the Rider–Waite deck.

The app does not load or keeps crashing. Close the app completely and open it again. If that does not help, check the App Store for an available update and restart your device.

Premium purchases are connected to your Apple Account. If Premium is missing after changing devices or reinstalling the app, open the Premium section in the app and tap “Restore purchases.” You can manage or cancel subscriptions in iOS Settings under your Apple Account.

You can permanently delete your account and all saved readings directly in the app: Profile settings → Delete account. This action cannot be undone.

Alternatively, email us from the address associated with your account at support@tarotgo.app with the subject “Delete account.”

To help us resolve the problem quickly, please include:

• Your iPhone or iPad model (for example, iPhone 15)
• Your iOS version (Settings → General → About)
• Your Tarot to GO app version (at the bottom of Profile settings)
• What you did, what happened, and what you expected to happen